Our Security Promise

What we do:

Best Financial Credit Union information, technology and offerings are aimed at protecting your personal and financial information. We utilize numerous safeguards to help ensure that your information is secure.

As a general business practice, we would not ask for sensitive personal information by unsolicited email, unsolicited phones calls or text messages.

Click here to view the Privacy Policy.

Was your wallet lost or stolen? 

After you determine that the wallet is definitely gone and not just hiding in a couch cushion, there are some steps you must take quickly:

  1. File a police report to establish a record of your loss. They’ll need to know when it was lost or stolen, what you think happened and what was in the wallet.
  2. Call your nearest branch. You may need to close and reopen your accounts, and likely need to cancel your debit, credit, and ATM cards.
  3. If your checkbook is missing, you’ll need to close that account and reconfigure any direct deposits and auto-payments you’ve arranged.
  4. Call your credit card issuers. They will cancel your cards and issue new ones. They’ll also ask you about recent transactions. 
  5. Call the three major credit reporting bureaus and ask to put a fraud alert on your file to prevent identity theft in the future. The initial fraud alert is activated for 90 days. You also can request an extended fraud alert, which remains in effect for seven years. 

              Equifax: 800.525.6285 or www.equifax.com  

              Experian: 888.397.3742 or www.experian.com

              TransUnion: 800.680.7289 or www.transunion.com

  1. If your Social Security card was in your wallet (we recommend you not keep it in your wallet), you will need to call your local Social Security Administration office. 
  2. You are entitled to one free credit report from each of the three bureaus every 12 months through www.annualcreditreport.com.

In addition to the security measures we take, you can also protect yourself by creating security questions and regularly reviewing your Best Financial Credit Union statement, plus any other bank and credit card statements.

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No Waits — or Papercuts

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