After Hours FAQ

The Credit Union offers many services 24 hours a day. In the event you are looking for something after hours we have compiled a list of Frequently Asked Questions to help assist until we are able to respond: 

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What are the Credit Union’s Hours of Operation? 

Currently we are open at the Sherman and Spring Lake Branches Monday through Friday. On Saturday our Sherman Branch is open in the lobby and the drive thru. The Spring Lake Branch is not open on Saturday.

Visit our Locations & Hours page for the hours of a specific branch (hours vary by branch).

Debit, Credit, or ATM Card Issues? Lost or Stolen?

  • If your card is lost / stolen please report it ASAP by calling 1.877.632.1107
  • If you would like to report fraudulent or unauthorized activity please call the Credit Union during normal business hours; however, in the meantime, please call 1.877.632.1107 to shut down your card as a pre-caution.
  • If you received a call from the Fraud Department and need to call back to verify your transactions, please call 1.877.632.1107.
  • If you need to activate your card, or change your PIN number please call 1.866.762.0558
  • Visa Credit Card Start Points Plus Member Service may be reached at 1.866.972.3781

Looking for a shared branch location or a surcharge free ATM?

Please use this link to pull up the locator. You can search by City and State, OR by Zip Code.

How do I make a loan payment? 

  1. You may transfer between your accounts to your loan in Online Banking.
  2. You may use another institutions card using our online payment portal. 

Do you have a question about bill pay or need to cancel a payment?

Member support may be reached by dialing 1.877.272.1482.

How do I open an account?

Membership is open to those who live, work, worship, or attend school in Muskegon, Ottawa, Oceana, Newaygo, and Kent counties of Michigan.

Choose which account type you would like to open and select "Apply Now" on that respective page:

How do I apply for a loan? 

Choose which type of loan you would like to apply for and select "Apply Now" on that respective page:

When Best Financial Insurance Agency is CLOSED, you may contact Meemic Directly. 

Customer Service: 1.800.362.4030

Claims: 1.800.231.5770

Billing & Payments: 1.800.231.5744

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